Privacy Policy

1.Who we are

Central Advisory & Investigative Services Inc. (CAIS) is based in Georgetown, Guyana. If you have questions about this policy or about your information, contact us at infocais.net@gmail.com or on WhatsApp at +592 663 6107.

2.Information we collect

Information you give us

When you contact us through the enquiry form, WhatsApp, email or phone, we receive the details you choose to share, such as your name, phone number, email address and your message. The form also asks which service you need and how you would like us to contact you.

Information collected automatically

With your permission, we use cookies and similar technologies to collect information about your visit, such as the pages you view, how long you stay, the type of device and browser you use, and your approximate location (country or city). See Cookies and tracking below.

Please do not send identity documents, medical records or bank details through the website form. If your case needs them, we will tell you how to share them safely.

3.How we use your information

• To answer your enquiry and give you the information or quote you asked for.
• To carry out the investigation or service you hire us for.
• To understand how visitors use our website and improve it (only with your permission).
• To measure and improve our advertising (only with your permission).
• To meet legal and tax obligations.

We work on a need-to-know basis and we do not sell your personal information.

4.The enquiry form and WhatsApp

Messages sent with the enquiry form are emailed to CAIS and read only by the people who handle your enquiry. Buttons marked WhatsApp open WhatsApp with a message ready to send; nothing is sent until you press send in WhatsApp yourself. Messages you send through WhatsApp are also handled by WhatsApp (Meta) under its own privacy policy.

5.Cookies and tracking

Cookies are small files that a website stores on your device. We use three types:

You can change your choice at any time with Cookie settings at the bottom of every page.

6.Who we share information with

We only share information with service providers that help us run our business and website, such as our hosting provider, our email provider, Google (analytics and advertising) and Meta (WhatsApp, Facebook and Instagram). Where an international associate works on your case, we share only what they need for that work. These providers may store information outside Guyana. We may also share information when the law requires it.

7.How long we keep information

We keep messages and contact details only as long as we need them to help you and for our business records, or as long as the law requires. Analytics data is kept for a maximum of 14 months.

8.Your choices and rights

You can:

• ask what information we have about you;
• ask us to correct or delete it;
• withdraw your permission for cookies at any time;
• tell us you no longer want to receive messages from us.

To do this, contact us at infocais.net@gmail.com. We will reply within 30 days.

9.Security

We take reasonable steps to protect your information, including a secure (HTTPS) connection. No way of sending or storing information online is completely secure.

10.Children

Our website is not aimed at children under 16, and we do not knowingly collect their information.

11.Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.

12.Contact us